You are entering into this Contract with Altitude (also referred to as “we” and “us”), providing coaching services, courses, and community support (“Services”).
These terms and conditions govern your use of the Services. By accessing any of these Services, you accept these terms and conditions (“Contract”) in full. Your use of our Services is also subject to our Cookie Policy and Privacy Policy. If you disagree with any part of these terms and conditions, do not use our Services. If you wish to terminate this Contract, you can do so by following our cancellation policy detailed within these terms.
We may modify the terms of the Contract from time to time. If we make material changes, we will notify you by email to provide you with the opportunity to review the changes before they become effective. Changes cannot be retroactive. If you object to any changes, you may terminate your membership account. By continuing to use our Services after changes are made, you agree to accept any modifications to these terms.
Membership pricing for the Services may change effective prospectively to the extent allowed under law. We will provide notice to you by email at least 30 days before any price changes take effect.
You agree to pay us the applicable fees for the Services. Failure to pay these fees will result in the termination of your access to the Services. You also agree that we may store and continue billing your payment method (e.g., credit card) even after it has expired, to avoid interruptions to your Services and to use to pay for other Services you may buy.
If you buy a membership subscription, your payment method will automatically be charged at the start of each subscription period for the fees applicable to that period. To avoid future charges, cancel before the renewal date. Please refer to the Cancellation and Refund Policy terms below.
Cancellation of Services comprising digital products and/or memberships may be made within 14 days of initial purchase on condition that none of the Services have yet been used or started in any form. In such circumstances, a full refund will be made. Thereafter, cancellation may be made at any time to take effect at the end of your current subscription period. For coaching sessions, the above term under “Coaching Sessions” applies.
After the periods specified above, refunds will be considered on a case-by-case basis, and we reserve the right to make the final decision on issuing refunds. To request a refund, please contact us at [email protected].
Access to certain areas of our website and platform is restricted. We reserve the right to restrict access to other areas or indeed the entire website and platform at our discretion. We may disable your account at our sole discretion or if you breach any of the policies or terms governing your use of our Services or any other contractual obligation you owe us.
All images, text, programs, and other materials and content (collectively, the "Content") provided on the website or contained within the Services is protected by law, including copyright law, intellectual property rights laws, and international treaties. Any intellectual property rights subsisting in the Content belong to us and/or our licensors. All rights are reserved for the benefit of us and/or our licensors. Except as expressly stated in this Contract, nothing in this Contract grants you any rights in the website or the Content contained therein or in any of the Services.
You may view, download for caching purposes only, and print pages from the website for your personal, non-commercial use only, subject to the restrictions below. You may also share our website content on social media, provided that you credit the source by linking back to our website or by providing a direct citation. However, you must not:
You agree not to share any content from our website, platform, or other Services, including coaching sessions, with non-members or use it in any way that breaches the terms of this Contract or the law. You will not share your membership account with anyone else and remain responsible for anything that happens through your account unless you terminate it or report misuse.
ALTITUDE MAKES NO REPRESENTATION OR WARRANTY ABOUT THE SERVICES, INCLUDING ANY REPRESENTATION THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE, AND PROVIDES THE SERVICES ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE FULLEST EXTENT PERMITTED UNDER APPLICABLE LAW, ALTITUDE DISCLAIMS ANY IMPLIED OR STATUTORY WARRANTY, INCLUDING ANY IMPLIED WARRANTY OF TITLE, ACCURACY OF DATA, NON-INFRINGEMENT, OR FITNESS FOR A PARTICULAR PURPOSE.
Under no circumstances, including but not limited to negligence, shall we be liable for any damages (direct, indirect, incidental, and/or consequential) resulting from or in any way related to your use of the Services.
Please refer to our separate Privacy Policy for details on how we collect, use, and protect your personal information.
Please refer to our Cookie Policy for information about the cookies used on our website and platform.
This Contract will be governed by and construed in accordance with the laws of England and Wales, and you consent to the exclusive jurisdiction of the English courts in any disputes or claims arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims).
This Contract (including additional terms that may be provided by us when you engage with a feature of the Services) is the only agreement between us regarding the Services and supersedes all prior agreements or representations about the Services.
If you have any questions about these terms, please contact us at: